How we handle information across our website and services.
Last Updated: May 6, 2026
LOADSTAR, operating as LOADSTAR ("LOADSTAR," "we," "us," or "our"), is committed to protecting your privacy and ensuring the security of your business information. As an end-to-end supply chain partner, we provide a comprehensive suite of services including:
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with our AI-powered tools. It applies to all users of our platform, including importers, exporters, buyers, and their authorized representatives.
Unlike traditional freight forwarders, LOADSTAR's integrated supply chain model means we handle your data across multiple service touchpoints. We take this responsibility seriously and have implemented comprehensive data protection measures appropriate for B2B enterprise operations.
When you engage with our services or submit inquiries through our website, we may collect:
Depending on the services you engage, we may collect:
We may collect billing information, payment details, and credit references necessary for establishing trade terms. Payment processing is handled by compliant third-party payment processors.
When you visit our website, we automatically collect certain technical information including IP address, browser type, operating system, pages visited, referring URLs, and timestamp data.
The Smart Replenishment Optimizer V8.0 is LOADSTAR's proprietary AI-driven inventory prediction and replenishment planning tool. This section specifically governs how we process your data when you use this service.
To generate inventory predictions and replenishment recommendations, we may collect and process:
Your data is processed through our AI algorithms to:
The Smart Replenishment Optimizer is an advanced decision-support tool designed to assist your inventory planning. All AI-generated predictions and recommendations are:
LOADSTAR does not guarantee specific prediction outcomes, sales results, or inventory performance metrics.
Due to the proprietary nature of our AI technology, we do not disclose specific algorithmic details, model architectures, or training methodologies. However, we are committed to providing you with clear, actionable outputs and explanations of recommendation logic upon reasonable request.
You may choose to:
To exercise any of these options, contact us at loadstar-os@loadstar-ship.com. Note that opting out of AI features may limit the functionality available through our platform.
With your consent, anonymized and aggregated data may be used to:
Such data is processed in compliance with applicable data protection laws and does not identify your business or include confidential operational data.
When you engage our China Sourcing services, we collect and process additional categories of information specific to procurement operations.
We may collect and maintain supplier information including:
China Sourcing data is:
Information collected during supplier verification and due diligence processes (including audit results, certification verification, and capability assessments) is maintained to support your sourcing decisions. This information represents our professional assessment but does not constitute warranties regarding any supplier's ongoing compliance or performance.
LOADSTAR's integrated service model means your data may flow between different service modules to provide seamless end-to-end solutions.
Sourcing → Warehousing → Logistics → Fulfillment
Your data may be shared internally across our service teams to:
| Service Module | Typical Data Access | Purpose |
|---|---|---|
| China Sourcing | Product specs, supplier info, pricing | Procurement coordination |
| Warehousing | Inventory levels, SKU data, inbound schedules | Storage and inventory management |
| Logistics | Shipping docs, routing, cargo details | Transportation and customs clearance |
| Fulfillment | Order data, customer addresses, returns | Order processing and delivery |
If you engage only specific services (e.g., freight forwarding only), data sharing is limited to what's necessary for those selected services. Your data is not used for services you haven't engaged.
We may share your information with:
All third-party sharing is conducted under appropriate data protection agreements.
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage.
| Category | Purpose | Duration |
|---|---|---|
| Essential Cookies | Core website functionality, security, session management | Session |
| Analytics Cookies | Google Analytics 4 (GA4) for traffic analysis and user behavior insights | Up to 2 years |
| Marketing Cookies | Google Tag Manager (GTM) for campaign tracking and conversion measurement | Up to 18 months |
| Functional Cookies | Remembering preferences and settings | Up to 1 year |
You may control cookie preferences through:
Note: Disabling essential cookies may impact website functionality.
We use Google Analytics 4 (GA4) and Google Tag Manager (GTM) to understand how visitors interact with our website. These services collect information such as:
This data is processed by Google under their Privacy Policy. You can install the Google Analytics Opt-out Browser Add-on to disable tracking.
As a global supply chain partner, LOADSTAR transfers your data across international borders. Data may be processed in:
International transfers are conducted under:
Our services operate primarily in a B2B context. The data we process relates to business operations, not personal consumer data. Nevertheless, we apply appropriate protections regardless of data classification.
LOADSTAR implements comprehensive technical and organizational measures to protect your data:
In the event of a data breach that affects your information, we will notify you without undue delay, providing details of:
Depending on your jurisdiction, you may have the following rights regarding your personal data:
To exercise any rights, contact us at loadstar-os@loadstar-ship.com with:
We will respond within 30 days of receiving a valid request.
With your explicit permission, LOADSTAR may reference your company in marketing materials.
If you have granted LOADSTAR permission to display your company logo or brand name on our website or marketing materials:
Any case studies, testimonials, or performance references require your prior written consent. You may specify:
Contact loadstar-os@loadstar-ship.com to withdraw branding permissions. We will acknowledge receipt and complete removal within 30 business days.
When you submit a quote request through our website, we collect and process the information you provide.
Information submitted through quote forms is used to:
Submitted quotes are estimates and subject to:
Acceptance of a quote does not guarantee service availability or fixed pricing.
LOADSTAR retains your data only for as long as necessary to fulfill the purposes outlined in this policy.
| Data Category | Retention Period | Basis |
|---|---|---|
| Shipping documentation | 7 years | Customs and trade compliance |
| Financial records | 7 years | Tax and accounting requirements |
| Customer correspondence | 5 years | Business records |
| AI training data (anonymized) | Indefinite | Model improvement (opt-out available) |
| Website analytics | 26 months | GA4 default settings |
| Marketing communications | Until unsubscribe | Consent-based |
You may request deletion of your data, subject to:
If you are located in the European Economic Area (EEA), the following provisions apply in addition to other sections of this policy.
We process your data under the following legal bases:
EEA residents have additional rights including:
Contact our Data Protection Officer at loadstar-os@loadstar-ship.com for GDPR-related inquiries.
You have the right to lodge a complaint with the supervisory authority in your member state. For contact information, visit EDPB Members.
If you are a California resident, the California Consumer Privacy Act (CCPA) provides additional rights.
In the preceding 12 months, we may have collected:
To exercise your rights, submit a verifiable consumer request to:
LOADSTAR does not sell personal information. We do not rent, sell, or share personal information with third parties for their own marketing purposes.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.
Continued use of our services after policy updates constitutes acceptance of the revised terms.
For privacy-related inquiries, requests, or concerns, contact us:
LOADSTAR
Hong Kong Headquarters
(Registered address details upon request)
Hong Kong SAR
Email: loadstar-os@loadstar-ship.com
Phone: +8619397975380
For general inquiries: loadstar-os@loadstar-ship.com
For service requests: Online Quote
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